Terms and Conditions

1. About us and these terms

These terms apply to the vehicle adaptations, conversions, mobility products, servicing and repairs (“products” and “services”) we supply, and to your use of our website. Please read them before placing an order. If you don’t understand anything, please ask us.

Who we are. Steering Developments Limited, a company registered in England and Wales, company number 02646099. Registered office and workshop: Unit 5 Eastman Way, Hemel Hempstead, Hertfordshire, HP2 7HF. VAT number: GB314388894.

Contact us. Telephone 01442 212918 (Monday–Thursday 8.00am–4.30pm, Friday 8.00am–3.30pm), email info@steeringdevelopments.co.uk, or write to the address above. If we need to contact you, we will use the details you gave us when you ordered.

Consumers and business customers. If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and other laws. Nothing in these terms affects those rights. Some sections apply differently to business customers, such as dealers and fleet operators, and we say where this is the case.

2. Quotes, orders, prices and payment

Quotes. Our written quotations are valid for 30 days unless stated otherwise. A quotation is based on the vehicle and information you give us. If we find something at fitting that we could not reasonably have known about — such as existing damage or a different vehicle specification — we will explain it and agree any change in price with you before doing extra work.

Your order. A contract is formed when we confirm your order in writing (including by email) and, where applicable, receive your deposit. Please check the order confirmation carefully and tell us straight away if anything is wrong.

Prices. Prices include VAT at the current rate unless shown otherwise. Many adaptations for disabled people qualify for VAT relief (zero rating). If you are eligible, we will ask you to complete a written eligibility declaration. Making a false declaration is an offence, and if VAT relief is later refused we may need to charge the VAT.

Deposit and payment. We may ask for a deposit of 50% when you order, to cover specially ordered parts, which is non refundable. The balance is due on completion, before the vehicle or wheelchair is handed back. Business customers must pay on handover or within 30 days of the invoice date if credit terms are agreed.

Ownership. Products remain our property until paid for in full. The risk in the products passes to you when the vehicle is handed back to you or delivered.

3. Assessment, fitting and handover

Suitability. We will recommend adaptations based on the information you give us, and any assessment by a mobility centre or occupational therapist. Please tell us about any changes to your condition, needs or vehicle before fitting, as these may affect what is safe and suitable.

Your vehicle. Please bring your vehicle to our workshop on the agreed date, in a roadworthy condition and with any locking wheel nut key. Remove personal belongings. If your vehicle is leased or financed, you must have the owner’s permission for the adaptation (for Motability vehicles, we arrange this through the Scheme).

Timescales. We will give you an estimated completion date. We will do our best to meet it, but may be delayed by parts availability or events outside our control. We will keep you informed, and if a delay is significant you may cancel and receive a refund for anything you have paid for but not received, unless this is a special or custom order.

Handover. When your adaptation / part is complete, we will show you how to use it safely. Please tell your insurer about the adaptation, and the DVLA where required — some adaptations must be declared, and your insurance may be affected if they are not. Please advise if you are unsure of how any fitted part by us works.

4. Your right to cancel

Orders made at a distance or away from our premises. If you are a consumer and placed your order online, by phone, by email, or during a home visit, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to change your mind:

• for services, from the day after the contract is made
• for goods, from the day after you receive them

To cancel, tell us clearly by email, phone or post.

When the right to cancel does not apply, or is reduced:

• goods made to your specifications or clearly personalised, such as a conversion or controls configured to your measurements
• goods that become inseparably mixed with your vehicle once fitted
• services you asked us to start within the cancellation period — if you cancel, you must pay for the work done up to that point; if the service is complete, you can no longer cancel
• urgent repairs or maintenance you asked us to carry out

Refunds. We will refund you within 14 days of you cancelling (or, for goods, of receiving them back), using the same payment method. We may deduct the cost of work already done at your request.

Orders made in person at our workshop do not carry the statutory 14-day right, but please talk to us — if we have not yet ordered specialist parts or started work, we will refund your deposit in full / less reasonable costs incurred.

5. Your legal rights and our warranty

Your statutory rights. Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for purpose and as described, and our services must be carried out with reasonable care and skill.

Servicing and safety. Some adaptations need regular servicing to stay safe and keep their warranty. We will tell you the recommended service intervals at handover. If you notice a fault with any driving control or safety equipment, stop using it and contact us straight away. Please ensure all services are carried out per manufacturers’ recommendations.

6. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made.

What we never exclude. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for breach of your legal rights as a consumer, or for defective products under the Consumer Protection Act 1987.

Business customers. If you are buying as a business, we are not liable for loss of profit, revenue or business opportunity, and our total liability under the contract is limited to the price paid for the relevant products and services, except where the law does not allow this.

7. Using our website

We try to keep the information on our website accurate and up to date, but photographs and descriptions are for guidance and may differ from the product supplied. Prices and availability shown online are not an offer until confirmed in writing.

The content, images, logos and design of this website belong to us or our licensors. You may view and print pages for your own personal use, but must not copy or reuse them commercially without our permission. Links to other websites are provided for information only; we are not responsible for their content. How we use your personal information is explained in our Privacy Policy.

8. Complaints

We want you to be happy with our work. If something isn’t right, please contact us first by phone, email or post so we can put it right. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 days. If this is not the case, it will be transferred to our Managing Director and the complaint added to our complaints register as part of our Quality Management System. For Motability customers you can also contact Motability Operations for their policy.

9. Other important terms

• Events outside our control. We are not responsible for delays caused by events we cannot reasonably control, such as supplier shortages or extreme weather. We will tell you and do what we can to reduce the delay.
• Transfer. We may transfer our rights under these terms to another business, and will tell you if we do. You may only transfer yours with our written agreement.
• If a court finds part of these terms invalid, the rest will still apply.
• Changes. We may update these terms. The version in force when you place your order applies to that order.

Governing law. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Last updated: 29 September 2026.