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Returning to driving was of paramount importance in regaining my independence and assisting in my rehabilitation

The difference the adaptations you carried out on my vehicle has made to my confidence whilst driving and consequently my independence has been amazing. I felt I was in the hands of people who knew exactly what they were doing. I'm beginning to realise that the key to successful adaptations to vehicles, and any disability related equipment to be honest, is to treat the customer as an individual with their own specific requirements. 

The engineering solution your company provided to the problem was excellent and paid real attention to detail, right down to a slight bend on the end of the brake / accelerator lever to fit the position of my hand. A small adjustment made a BIG difference. Although the fitting required me to make two 450 mile round trip journeys to your workshop in Hemel Hempstead, (where we were provided with coffee and made to feel very welcome) I now know that these were essential steps in getting the correct solution for my needs. The challenges faced by newly disabled people can be daunting and difficult to overcome. For me, returning to driving was of paramount importance in regaining my independence and assisting in my rehabilitation. Thank you for making this as easy and trouble free as possible.

Extremely helpful and friendly

I found everyone I met extremely helpful and friendly. Nothing was too much trouble. The technician who dealt with my needs did his utmost to ensure all the adaptations were done exactly to suit my needs.

The atmosphere at SDL is very friendly and it was lovely to be welcomed with the offer of tea, coffee or hot chocolate. Any queries I have had have either been instantly answered whether on the phone or in person.

I wish other companies offered the same standard of service

Advice received from start to finish was first class. Best solution regarding the changing of my hand controls. I wish other companies offered the same standard of service, I always feel like an important customer, not just a number.

Absolutely delighted

Absolutely delighted with results, [they've] made all the difference to driving

Efficient and friendly, with good advice

From the moment I was greeted, I got the usual polite and friendly meeting

I was dealt with in a efficient and friendly manner. Given good advice for new products suitable for my needs

Polite and helpful

All the ladies I spoke to on the telephone were polite and helpful. Both men who came to collect and deliver my car were very nice and helpful.

My car came back in good condition and I find it much easier to drive now. Thank you.

Quick, clear and helpful

The lady I spoke to on the telephone was really helpful, she was able to help me quickly and easily, and I placed my order.

The email correspondence I had with one of the male members of staff was also quick, clear and helpful. Delivery was quick and goods were received in good order.

Completely satisfied every time

This is the fourth vehicle I have bought to you for power steering lightening, I have been completely satisfied every time.

Other jobs have been done also, seemingly small to other drivers, but important to me. Everything I have had done has always been totally satisfactory, your engineers are always so kind and helpful.

Completely happy

Helpful informative staff produced good service. Completely happy.

Incredibly Understanding

You knew how important it was to have things just right so I could drive safely

[SDL] know what the customer wants

Knowing what the customer wants is welcomed when discussing adaptations!

Good customer service throughout

Good customer service from enquiry through to sale and fitting ensured customer satisfaction throughout

SDL performs well in all areas

I am always made very welcome and offered a beverage when I visit. I am always treated with respect and friendship.