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Returning to driving was of paramount importance in regaining my independence and assisting in my rehabilitation

The difference the adaptations you carried out on my vehicle has made to my confidence whilst driving and consequently my independence has been amazing. I felt I was in the hands of people who knew exactly what they were doing. I'm beginning to realise that the key to successful adaptations to vehicles, and any disability related equipment to be honest, is to treat the customer as an individual with their own specific requirements. 

The engineering solution your company provided to the problem was excellent and paid real attention to detail, right down to a slight bend on the end of the brake / accelerator lever to fit the position of my hand. A small adjustment made a BIG difference. Although the fitting required me to make two 450 mile round trip journeys to your workshop in Hemel Hempstead, (where we were provided with coffee and made to feel very welcome) I now know that these were essential steps in getting the correct solution for my needs. The challenges faced by newly disabled people can be daunting and difficult to overcome. For me, returning to driving was of paramount importance in regaining my independence and assisting in my rehabilitation. Thank you for making this as easy and trouble free as possible.

A warm, friendly company that I would highly recommend

From the initial contact and throughout the process of placing my order, everyone has been friendly and helpful which gives me as a customer, confidence, and reassurance that if I ever needed to ring for help I would get a friendly voice on the other end of the phone. The mobility consultant explained all the working parts, batteries etc... I felt again very satisfied with the handover. A warm, friendly company that I would highly recommend to other disabled people who may require SDL's services.

Well thought out and easy to use

Thank you very much for supplying and delivering my vehicle last week. I am impressed with the high level of spec that comes with it.

I had a good demonstration of how everything works. Congratulations on clever and neat adaptations to the vehicle for ingress, egress and securing my wheelchair etc.... Well thought out and easy to use.

Extremely helpful and friendly

I found everyone I met extremely helpful and friendly. Nothing was too much trouble. The technician who dealt with my needs did his utmost to ensure all the adaptations were done exactly to suit my needs.

The atmosphere at SDL is very friendly and it was lovely to be welcomed with the offer of tea, coffee or hot chocolate. Any queries I have had have either been instantly answered whether on the phone or in person.

The company is one of the best we have used!

We are completely satisfied with all interaction with your staff and the quality of your response to any request we have made.

Your mobility consultants' attitude and professionalism are a credit to your company. Response to my phone calls has always been excellent. The company is one of the best we have used!

Good attention to detail, personable staff

Good workmanship, good attention to detail, friendly and personable staff.

I wish other companies offered the same standard of service

Advice received from start to finish was first class. Best solution regarding the changing of my hand controls. I wish other companies offered the same standard of service, I always feel like an important customer, not just a number.

A very personal service

A very personal service. Appreciated the amount of time given to the home visit and demonstration and then the consultation at SDL.

Good discussion to come to the best solution. Speed and reliability of final delivery

Absolutely delighted

Absolutely delighted with results, [they've] made all the difference to driving

Efficient and friendly, with good advice

From the moment I was greeted, I got the usual polite and friendly meeting

I was dealt with in a efficient and friendly manner. Given good advice for new products suitable for my needs

Polite and helpful

All the ladies I spoke to on the telephone were polite and helpful. Both men who came to collect and deliver my car were very nice and helpful.

My car came back in good condition and I find it much easier to drive now. Thank you.

Quick, clear and helpful

The lady I spoke to on the telephone was really helpful, she was able to help me quickly and easily, and I placed my order.

The email correspondence I had with one of the male members of staff was also quick, clear and helpful. Delivery was quick and goods were received in good order.

Completely satisfied every time

This is the fourth vehicle I have bought to you for power steering lightening, I have been completely satisfied every time.

Other jobs have been done also, seemingly small to other drivers, but important to me. Everything I have had done has always been totally satisfactory, your engineers are always so kind and helpful.

Polite, informative & efficient

Completely happy

Helpful informative staff produced good service. Completely happy.

I wish I had heard of SDL sooner

All the staff that I dealt with were friendly and professional. I felt I could rely on the company. I wish I had heard of [SDL] sooner.

[They showed] empathy with the customer's situation; the technician encouraged my husband as he manouvered his new chair into this new vehicle.

Very informative

Worked around us, friendly staff, very prompt and informative

Company doing a great job

Very pleased with new vehicle - [SDL do] a great job

Extremely helpful

Extremely helpful, work speedily done.

The service we received from SDL was excellent

From the first phone call to the collection of our vehicle the service we received from SDL was excellent 

All the staff were very friendly, helpful and very informative. Nothing was too much trouble. Keep up the good work!

Nothing too much trouble - very helpful and knowledgeable

Nothing too much trouble, very helpful and knowledgeable, [I'm] very happy with the product and service

Incredibly Understanding

You knew how important it was to have things just right so I could drive safely

Excellent service

Mobility consultant was intent on supplying what was in my best interest, not SDL's. Excellent service.

Always very satisfied

Always very satisfied with service from all the staff

Excellent product

Very good trial and demo. Excellent product.

Quickness and efficiency

Quickness and efficiency from enquiry to handover.

[SDL] know what the customer wants

Knowing what the customer wants is welcomed when discussing adaptations!

Good customer service throughout

Good customer service from enquiry through to sale and fitting ensured customer satisfaction throughout


As always, excellent

​Excellent service in all respects

Excellent service in all respects, which was much appreciated. Thank you

SDL performs well in all areas

I am always made very welcome and offered a beverage when I visit. I am always treated with respect and friendship.

Performed well at meeting customer needs

Areas SDL performed well were: product demonstration, customer needs, and consideration analysis and delivery

We would definitely recommend SDL

Mobility consultant particularly helpful and pointed us in the right direction and demonstrated what was possible. Installation most satisfactory and the handover was very thorough.